2019 Ethics & Compliance Hotline Benchmark Report

Compare your employee reporting data to industry trends to measure the effectiveness of your compliance programme & organisational culture

Use our global, industry-leading findings from over 1 million anonymised reports made in one year to answer questions such as:

  • Are your employees likely to speak up?
  • Are there reports of misconduct that may be missing?
  • Does fear of retaliation encourage external reports of misconduct, undermining your compliance programme?


Here are a few insights from the metrics. Download the report to see all the takeaways!

Key Takeaway #1

Reports of harassment and discrimination increased. We published year over year data for harassment and discrimination reports for the first time this year. The impact of the #MeToo movement is evident in our data and matches the EEOC trends.

Key Takeaway #2

Web and hotline reporting channels aren’t enough. Organisations that documented reports from “all other methods” —such as open door, email, manager submissions, and mobile—captured 91% more reports than organisations collecting reports through web and hotline channels alone.

*Top chart: Reports from Web & Hotline Only, Second chart: Reports from All Sources

Key Takeaway #3

Case closure time improved this year. Improvements to the HR, Diversity and Workplace Respect category drove overall improvements. However, this metric is still well above our best practice range.

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